Approved returns (with a HART Design RMA#) are subject to a 20% restocking fee.
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Reach out to our Component Sales Division for help – contact Parts@HartDesign.com for customer service.
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Exchanges are available on a case by case basis; contact HART to determine your product’s eligibility. We’ll do our best to accommodate your requests!
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Returns are available on a case by case basis; contact HART to determine your product’s eligibility.
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Contact HART to request an RMA# (return material authorization). Please have your HART RMA# before physically returning the item.
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We apologize for the inconvenience, but parts sold as “non-returnable” are not returnable. Feel free to contact Parts@HartDesign.com if you believe that you may have an exception to this rule.
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International Returns are available on a case by case basis; contact HART to determine your product’s eligibility and to request an RMA# (return material authorization). Please have your HART RMA# before you return the item.
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Customer only pays for the return shipping if the return is customer-driven.
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Contact Parts@HartDesign.com if you’re considering returning something. Let us know:
- That you may need to return this item.
- The possible reason (why you may return it).
- If your particular item has a deadline for reporting any manufacturer defects or non-conformities.
We want to ensure you’re aware of any timelines related to item returns!
Hart Design & Manufacturing, Inc. online store return policy updated June 11, 2018